Refund & Cancellation Policy

Digital Service Nature

Our services include digital plan access, platform resources, project information and applicable task-related support as described in the selected plan.
Due to the nature of digital delivery, once access is granted, the service is considered provided and may be treated as “consumed.”
For this reason, fees are generally non-refundable after access is activated or delivered, except where the selected plan's published refund condition, an eligible technical-access issue or applicable law provides for review.

Refund requests can be reviewed for verified service-access issues and for other eligibility conditions expressly stated for the selected plan, including applicable task-stage terms.
If our technical team cannot resolve a verified access issue within 7 working days, the request may qualify for refund review under the stated policy.
Issues related to the user’s internet connection, device settings/compatibility, or third-party app restrictions (including WhatsApp limitations) typically do not qualify as refundable technical failures.

To request a refund, users must provide clear evidence of the issue, such as screenshots or a short screen recording that shows the access problem.
Requests must be submitted via official support channels only (Email or WhatsApp) so that communication can be properly documented.
Our technical team may verify relevant records or logs (where applicable) to confirm whether the access restriction was caused by our systems.

Refund requests should be initiated within 7 calendar days of the initial payment date. Include the plan and relevant task-stage details so the published eligibility conditions can be assessed.
Requests submitted after the 7-day window may not be eligible for review, except where required by applicable law.

If a refund is approved, processing is typically completed within 3 to 5 business days.
Processing time can vary depending on third-party payment providers and their settlement schedules.

Some payment providers (banks, Easypaisa, JazzCash, or similar services) may apply non-refundable processing fees.
If such charges apply, they may be deducted from the refundable amount.
Where possible, we will confirm the final refundable amount before processing so you understand the net refund value.

This refund policy applies to platform access, plan registration and digital service fees; it does not change the agreed fixed rate for approved task work.
We do not provide refunds based on individual task earnings, project availability, personal performance, time constraints, or work outcomes, as these can vary by user and depend on external factors.

Users may stop using the service at any time.
Cancellation alone does not guarantee a refund. Eligibility is assessed using verified technical-access evidence, published plan-specific task-stage conditions and applicable law.

To protect genuine users and maintain service integrity, refund misuse, false claims, repeated abuse, or contradictory evidence may lead to refusal of a refund request.
We reserve the right to refuse service in cases where a pattern of suspicious or abusive behavior is identified.

Each refund request is reviewed against the published eligibility conditions, the selected plan's task stage, supporting records and any relevant technical verification.
Decisions are made to ensure fairness, transparency, and consistent application of this policy.

We may update this policy to reflect operational improvements or compliance requirements.
Any updates become effective once published on the website.